Your safety is very
important to us
We ensure the safety of both riders and drivers. Our support team is fast and ready to resolve any issue.
Safety First: Your Peace of Mind is Our Focus
Your safety is our top priority at DitropGo. We provide 24/7 support throughout your trip, from pickup through drop-off.
To give our riders complete peace of mind, we guarantee a trustworthy experience:
- Rigorous Vetting: Our drivers undergo thorough background checks and must hold all required advanced licenses.
- Full Coverage: Every ride is covered under our robust commercial insurance policy, ensuring you are protected every time you move with us.
Report an Incident
If you experience an event or situation that requires immediate attention or reporting, our Incident Report system is here to ensure your concerns are heard and addressed promptly.
Our dedicated support team reviews every report carefully and will take the necessary steps to investigate and resolve the issue.
File a report
Every report is carefully reviewed and thoroughly investigated to resolve the issue.
Contact Support
If you have questions, encounter issues, or need assistance navigating our platform, we’re here to help. Reach out to us directly at go@ditrop.ca