Frequently Asked Questions
Got questions about Ditrop GO? We’ve compiled detailed answers to the most pressing questions to help you get started.
How do I get started with DitropGo?
A: Booking a ride with DitropGo is simple:
- Download the DitropGo App from the App Store or Google Play.
- Sign up using your phone number or email address.
- Enter your pickup and drop off locations.
- Add your payment option, confirm your ride, and you’re all set to go!
Need a hand? Don’t hesitate to reach out. We’re always happy to help.
What safety features are built into the DitropGo Driver App?
A: Safety is a big deal for us at DitropGo. The Driver App comes with:
- AI powered weather alerts
- 24/7 customer support
- In app calling
- Real time location sharing
These features help keep both riders and drivers safe on the road, no matter the weather.
How can I contact DitropGo support?
A: You can always reach our support team at support@ditropgo.ca.
We’re available 24/7 to answer questions or sort out any issues quickly.
How do I pay for my rides?
A: When you create your account on the DitropGo app, you’ll be asked to add a credit or debit card. This makes paying for rides quick and easy without having to enter your card every time.
You can update your payment info anytime by:
- Tapping the menu icon in the top left corner
- Selecting “Payment”
- Choosing “Change” in the top right corner
How much does a DitropGo ride cost?
A: Fares are based on distance and time. You can always check your estimated fare by entering your pickup and drop off points in the app before you confirm.
Can I pay with cash?
A: Not at the moment. We currently accept credit and debit card payments through your DitropGo wallet for a smooth and secure experience.
Do you offer any discounts or promos?
A: While we don’t have permanent discounts, we do run special offers and seasonal promotions throughout the year. Turn on DitropGo app notifications so you don’t miss out on great deals.
Can I bring my pet along for the ride?
A: We understand that pets are part of the family. Whether your pet can ride along depends on the driver, so we recommend adding a quick note about your pet when booking.
If you’re traveling with a service animal, all drivers are required to accommodate them. For everyone’s comfort, please use a pet carrier whenever possible.
Why is there a tech fee included in the ride cost?
A: The tech fee helps us keep improving the DitropGo app, add new features, and deliver a smoother, more reliable ridesharing experience for everyone who rides with us.
Can I request multiple stops during a DitropGo trip?
A: Yes, you can!
When entering your destination, simply tap the “+” icon to add another stop.
Please note that multiple stops may affect the total fare since rides are priced based on distance and time.
How can I tip my driver?
A: It’s easy to show your appreciation! DitropGo offers three ways to tip your driver, Tip, Mid-Tip, and Post-Tip options.
Once your ride ends, open the DitropGo app, rate your driver, and choose your preferred tip amount. The amount you select will be automatically charged to your wallet.
Where does DitropGo currently operate?
At the moment, DitropGo operates only in Saint John, New Brunswick, Canada. We are actively working on expanding our service to Moncton, Fredericton, and other cities across New Brunswick.
How can I download and start using the DitropGo Driver App?
To get started:
- Download the DitropGo Driver App from the App Store or Google Play Store.
- Register with your email address and phone number.
- Upload the required documents and information.
- Wait up to 30 minutes for approval.
Once approved, you can begin accepting rides and start earning immediately.
What Age is eligible to Drive with DitropGo?
To drive ride-share with DitropGo, drivers must be at least 25 years old
What’s the Vehicle Requirement?
The vehicle must be no more than 10 years old and have less than 200,000 km on the odometer. (Download the driver’s requirement to see other requirement).
Do I need a driver Abstract in New Brunswick
To drive with DitropGo in New Brunswick, you’ll need to provide a Driver Abstract. This document is an official record of your driving history and is required as part of our safety and compliance checks. You can order your Driver Abstract directly through Service New Brunswick (SNB). The SNB Driver Records page provides full details on how to request your abstract online, by mail, or in person. Visit the Service New Brunswick Driver Records website for the most up-to-date information on fees, processing times, and application steps.
I am a foreigner. Can I apply to drive with DitropGo?
To drive with DitropGo, you need to be legally able to work in Canada. You can provide one of the following:
- Canadian Citizenship card or certificate
- Permanent Resident (PR) card
- Valid Work Permit
How can I reach the DitropGo support team?
You can contact our support team anytime by emailing support@ditropgo.ca. Drivers also have access to our official communication channel on Slack to escalate issues. Our support team is available 24/7 to help with your concerns.
Does DitropGo provide commercial insurance for drivers?
Yes. DitropGo provides commercial insurance that covers both you and your vehicle while you’re on the road with us. This ensures protection and peace of mind for both drivers and riders.
What type of driver’s license is required in New Brunswick?
To drive with DitropGo in New Brunswick, you need to hold a valid driver’s licence(any class 1/2/4) – front & back
Are rental cars allowed for DitropGo trips?
No. Rental cars are not permitted on the DitropGo platform. To ensure safety and compliance with our insurance policy, all drivers must use personal vehicles they own.
Do I need a safety inspection if I just bought my vehicle?
Vehicle safety requirements are based on provincial regulations. In New Brunswick, most newly purchased vehicles will still require a valid safety inspection before being used on DitropGo. For specific details, please contact our recruitment team at careers@ditropgo.ca
What are DitropGo’s vehicle requirements?
There are several requirements you must meet before registering your vehicle with DitropGo. These vary depending on city and category. Please review the requirements on the Ditrop Driver mobile app to verify if your vehicle qualifies.
What happens if I get into an accident while driving with DitropGo?
If you’re involved in an accident:
- Immediately contact emergency services if necessary.
- Notify DitropGo by contacting our support team through the app.
We treat all accident reports with the highest priority.
How does the driver screening process work?
Before driving with DitropGo, you must meet all eligibility requirements. After registering and uploading your documents:
- You’ll receive an email with the next steps for activation (steps may vary by city).
Where can I raise concerns or ask questions?
The DitropGo Support Team is available around the clock. You can reach us::
- In-app: Go to the main menu and tap Support.
- By email: support@ditropgo.ca.
How much do DitropGo drivers earn?
Driver earnings vary depending on the number of rides completed. On average, part-time drivers earn between $500 – $1,000 per week plus tips